Perda de niveis

Question

estava a jogar no meu telemóvel e já tinha mais de 12000 níveis e agora só tenho pouco mais de 7000 níveis já tentei recuperar a minha conta e não me foi possível, o que posso fazer. O meu ID de usario é 2218016752. Podem me ajudar nesta situação

QueenB · Answer

Hi there 👋

Thanks for reaching out. To make sure everyone here can understand and help, we usually ask that posts in this community are written in English. If you don’t mind, could you please repost your message in English?

From what I understand so far, it looks like your game progress dropped from over level 12,000 to around level 7,000, which can sometimes happen if the game is opened while logged into a different account or not properly connected.

In the meantime, you might find this helpful:

👉 Help Center – Lost Progress

You can choose your preferred language in the Help Center, and it walks through the most common reasons progress appears missing and what to do next.

Once you’ve reposted in English, we’ll be happy to take another look here as well.