Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Barras de ouro perdidas por conta de falta de sincronização em 2 eletrodomésticos

Olá,

Tive um problema de sincronização entre o meu telemóvel e o tablet.

Eu já tinha completado alguns níveis no telemóvel, mas o jogo ainda estava aberto no tablet e os níveis foram jogados novamente, gastando barras de ouro desnecessariamente.

Por causa disso, perdi 10 barras de ouro.

Podem, por favor, verificar esta situação e ajudar a restaurá-las?

Obrigada.

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Hello and welcome to our Community!

Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you :blush:

Tip: If you're looking for support, you can visit our Help Center which is available in your language!
Thanks for understanding and hope to hear back from you soon!

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Accepted answers

All comments

Hello and welcome to our Community!

Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you :blush:

Tip: If you're looking for support, you can visit our Help Center which is available in your language!
Thanks for understanding and hope to hear back from you soon!

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Why I am getting ads to get prizes
Why I am getting ads to get prizes?
candy crush level 11297
As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? It says level needs yellow candies and no yellow candies show up so I can't even play it.
Ads that start with green line across bottom problem
Ads that start with scrolling green line across bottom and green OPEN rectangle "crash" most of the time. Only the green line ones have problem. Problem: ad plays, x appears top right corner. Click x , supposed to exit or go to next page of ad. Usually goes to ad's web page. When you try to return to candy crush , it stuck…
Can’t retrieve my progress
how to retrieve my account using my user Id as my email doesn’t seem to work

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…