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Since early December I've not had any extra lives awarded , butterflies not collecting. Game just not working as it normally would. I've reinstalled the game 3 times. Please help
I thought it was a way of making you buy. Thank you for your help
With regards to the butterflies, are you sure you pass the level on the same attempt when you caught them? Any butterflies collected on a level that you then go on to fail do not count and won't get added to your game.
If you are asking about losing the chance to watch ads for extra moves and boosters then these do get taken out of games for some periods to try and test if it will make players spend real money instead. If this has happened to you then make sure you do not spend any real money because players who do spend money never get to see ads.
If there is anything else you feel that is wrong with your game please could you share it in more details.
1025534842 user id . Not received any extra lives or bonus lives since early December and also not saving collected butterflies and other things
Hey there, @Maria5841 . I hope you're doing well.
I'm sorry to hear you're experiencing these issues.
Regarding the extra lives not rewarded, could you please provide more details about this, and if possible, a video of it happening?
As for the Critter Catch feature, could you please provide your User ID?
Thanks in advance and have a great day!
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
