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Since early December I've not had any extra lives awarded , butterflies not collecting. Game just not working as it normally would. I've reinstalled the game 3 times. Please help
I thought it was a way of making you buy. Thank you for your help
With regards to the butterflies, are you sure you pass the level on the same attempt when you caught them? Any butterflies collected on a level that you then go on to fail do not count and won't get added to your game.
If you are asking about losing the chance to watch ads for extra moves and boosters then these do get taken out of games for some periods to try and test if it will make players spend real money instead. If this has happened to you then make sure you do not spend any real money because players who do spend money never get to see ads.
If there is anything else you feel that is wrong with your game please could you share it in more details.
1025534842 user id . Not received any extra lives or bonus lives since early December and also not saving collected butterflies and other things
Hey there, @Maria5841 . I hope you're doing well.
I'm sorry to hear you're experiencing these issues.
Regarding the extra lives not rewarded, could you please provide more details about this, and if possible, a video of it happening?
As for the Critter Catch feature, could you please provide your User ID?
Thanks in advance and have a great day!
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
