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i noticed someone else is using my account, how can i disconnect the other account
Hi @ire_wolemi thanks for raising this. Just so I understand better, could you tell me what made you notice this? For example, are levels changing, or are gold bars or boosters being used without you playing?
Most of the time, this happens when the game is still connected on another device. This can be a phone or tablet you used in the past, or a device that was handed over to someone else without the game being removed first.
A couple of things you can do right away:
• Make sure you’re logged in with your own account (email, Facebook, or King account) • Change the password for the account you’re using to log in • Log out of the game on your current device, close the app, then log back in
Changing the password usually forces other devices to disconnect the next time the game tries to sync.
If you haven’t switched devices or shared access at all and the issue continues, the safest option is to contact Player Support. They can help secure your progress or, if needed, restore it to a fresh account that only you have access to.
Let me know a bit more about what you’re seeing and we’ll take it from there.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
