Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
how to retrieve my account using my user Id as my email doesn’t seem to work
Sorry if this sounds daft, but are you logging in correctly.
When you sign into your game with your email you need to use the correct field.
As indicated by the arrow above you need to use LOG IN WITH EMAIL option when signing in. Do not use the SIGN UP WITH EMAIL option as this will give you an error message about your email address.
Hi and Welcome to the King Community
Please Try the chat with us, At the bottom of any Help Center article, you’ll now see a Chat With Us button. (Only available in the game on mobile)! This opens Kingsley, our Candy Crush helper bot, who can guide you through the most common problems and offer instant support.
It's quick, easy, and available in your own language. More info about this feature HERE
Here’s how to use it:
Kingsley the bot will guide you through the most common problems and help solve them on the spot. It’s quick, friendly, and available in multiple languages.
New here? Sign in or create an account to join the fun.
When I need extra moves and watch an ad the ad cannot be closed when it finishes and always restarts the game causing me to lose all boosters and progress. Very frustrating been playing this game for years and this is going to be what ends it for me. I have done all the things, clearing cache, force stop, taking a break…
Help
Whenever we see ads, when the ad ends, the app restarts, not giving the rewards and making us lose the game we are playing, this is happening with all ads and all rewards.
merhaba uygulamada 10 altın satın aldım telefon faturama yansıtıldı ancak ödeme yapılmadı olarak görünüyor. desteğinizi rica ediyorum
Why when i am trying to log in it says i’m offline to connect to internet but im connected. I can’t use any coins or extend games. Don’t want to lose my couns
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
