Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Losing coins and special candies bc of ads

For several days I have lost special candies, coins, places in races bc once I watch and ad and try to exit out of it, it starts my game completely over and takes me back to the start screen when you first open the app

Accepted answers

All comments

Hi @MJM88 thanks for sharing this, that definitely doesn’t sound right.

Before we take this further, could you help us with a bit more detail?

Does this happen after any ad, or does it seem to be a specific ad that causes the game to restart?
About when did this start happening?
Which device are you playing on, and which game app version do you have installed?

If you haven’t already, it may also help to try:

Fully closing and reopening the game
Restarting your device
Making sure the game is fully up to date
Closing other apps running in the background (especially on mobile)

Let us know what you find. Once we have a bit more info, we can decide the best next step to get this sorted.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi @MJM88 thanks for sharing this, that definitely doesn’t sound right.

Before we take this further, could you help us with a bit more detail?

Does this happen after any ad, or does it seem to be a specific ad that causes the game to restart?
About when did this start happening?
Which device are you playing on, and which game app version do you have installed?

If you haven’t already, it may also help to try:

Fully closing and reopening the game
Restarting your device
Making sure the game is fully up to date
Closing other apps running in the background (especially on mobile)

Let us know what you find. Once we have a bit more info, we can decide the best next step to get this sorted.

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Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…