Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Hello - I had 60+ of the 200 allowed lives. Yesterday when I logged in and played my available lives was 0. What is going on?
Sign in or register to leave a comment and join the conversation.
Hi @RBM0417, thanks for reaching out. I understand how confusing and frustrating that must have been to log in and suddenly see your lives at zero.
Lives are stored locally on the device. That means things like a game update, device update, reinstall, or even certain system changes can cause stored lives to reset. When that happens, there unfortunately isn’t a way for us to restore them.
I know that’s not the answer anyone wants to hear, and I’m really sorry about the inconvenience.
Thanks for your understanding, and I hope you’re able to build them back up quickly.
