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Hello - I had 60+ of the 200 allowed lives. Yesterday when I logged in and played my available lives was 0. What is going on?
Hi @RBM0417, thanks for reaching out. I understand how confusing and frustrating that must have been to log in and suddenly see your lives at zero.
Lives are stored locally on the device. That means things like a game update, device update, reinstall, or even certain system changes can cause stored lives to reset. When that happens, there unfortunately isn’t a way for us to restore them.
I know that’s not the answer anyone wants to hear, and I’m really sorry about the inconvenience.
Thanks for your understanding, and I hope you’re able to build them back up quickly.
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my email taking me to another account with a different user ID how should I recover my progress with user ID and not email
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Here They Are! What Do You Think if They Can Be In Candy Crush Saga?
the supercharged color bomb counter is still at 0-zero after playing in 2 complete episode races. It’s the pop-up screen that counts 4 winning games then gives you the supercharged color bombs for 24 hours or until you lose. I’ve already cleared the app from active status or closed it many times. And I’ve restarted my…
I just won 130 gold jack pot along with others. But, when I hit claim, it told me to come back later. There is not a come back later section. I need to know how I can claim my winnings please.
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
