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Hello - I had 60+ of the 200 allowed lives. Yesterday when I logged in and played my available lives was 0. What is going on?
Hi @RBM0417, thanks for reaching out. I understand how confusing and frustrating that must have been to log in and suddenly see your lives at zero.
Lives are stored locally on the device. That means things like a game update, device update, reinstall, or even certain system changes can cause stored lives to reset. When that happens, there unfortunately isn’t a way for us to restore them.
I know that’s not the answer anyone wants to hear, and I’m really sorry about the inconvenience.
Thanks for your understanding, and I hope you’re able to build them back up quickly.
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
