Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
After logging out and trying to reset my password, I discovered that my email account had been deleted and I did not receive a email to reset my password. I have now set up another account with a new email. Can I get my progress back?
Hello @LooneyBird and Welcome to this King Community!
We are not able to access individual player accounts from this Community. Instead, you will need to reach out to King's Player Support team (a) using the game app or (b) via the online form at 👉Contact us👈.
To contact Player Support through your game:
Using this method enables the Player Support Team to have your account and device information without asking for it. But you will still need to provide them with both of your email addresses and Game IDs if different.
If you use the online form, the initial reply will probably be an automated message The general instructions always suggest you come to this Community, but we cannot resolve your issue.. It will take about 72 hours for a real agent to reach out to you! If they are busy, it could take even longer!
If you did not hear back after 48 hours from your initial contact, please send a reminder email (by replying to that automated email) and inform the Support team that you are still waiting for their assistance. A response from a real agent will include a ticket number in the title line.
I hope this helps.
Hi @LooneyBird your screenshot shows the game Candy Crush Saga, not Candy Crush Friends Saga. These are two different games. In Candy Crush Friends Saga, there's a scrapbook where the unlocked characters (friends and their costumes) are saved.
Since that's not your game, my question isn't relevant to you.
Now, regarding your problem: We can help you restore your progress to level 9077.
I need the user ID from your new account (i.e., the new email address). Please open Candy Crush Saga, where you logged in with the new email address. Then, follow these steps:
Please only provide your player ID and no personal information such as email address, phone number, or address.
We can restore your progress, but not the boosters or gold bars you had on your old account (old email address).
I will also ensure that your question is moved to the Candy Crush forum and forward you to my colleague in charge, @MountainMom
I took a photo on my husband's tablet of my character and the levels that I was on. I'm not sure what you mean about characters in my scrapbook.
Hi @LooneyBird warm welcome to our community at Candy Crush Friends Saga.
Do you have a screenshot showing what level you were on before you logged out? Which characters did you have in your scrapbook?
New here? Sign in or create an account to join the fun.
Why are you limiting me to only ‘invite’ or ‘Facebook’ to add new friends? I used to be able to add friends from people already playing the game.
I reached more then 15000
Hi. 3 UFOs were lost when the game froze. I completed a piece and the game froze at the end and now I need to complete the level again. I have an iPhone and the screen shot is attached. It was level 11,763. please advance me, thanks as now I need to complete the level again and it would mean day 6 achieved and possibly…
شكراً للجميع افيدوني
mariapazabarca87@gmail.com
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
