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I used an old Facebook account to create one for my Candy crush Saga game. Is there a way to change it and use my Gmail instead?
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@QueenB @Alienscar
Everything is back! Thank you so so much. I'm so glad I reached out. You guys are awesome. π π
Thank you @Maria_Jo! I've reached out to support so they can help, please keep an eye out in your game π
Yes. I had 515 Gold bars, about 20+ colour bombs, 15 stripped and wrapped, 0 Lucky Candy, the rest I can't really remember.
Glad to hear your progress is back π€©
About the GB and boosters, do you remember roughly how much you had?
@Alienscar Still didn't work. π I don't know what else to do.
EDIT: When I signed back in, for a moment it glitches and shows my gold bars, then just resets.
Please try logging out of your game and then turn your device off. Wait thirty seconds then turn your device back on and sign back into your game @Maria_Jo
@Alienscar I've played a couple of levels, still no gold bars. I really wish there's a way they could come back.
@Maria_Jo these nested replies don't make things easy so in case you missed my response please try playing a couple of levels to see if that helps to restore your gold.
@QueenB Is the gold not supposed to sync as well?
@Maria_Jo not sure if this will help, but for the gold please try playing a level
Yes. Thank you so much. It has synced now. Though I have no boosters and all my gold bars are gone. π π
Whoa, thanks for the quick response @QueenB
@Maria_Jo given Queen Bees extremely helpful response please forget my advice about logging out of your King Account.
Hi @Maria_Jo thanks for the update, and Iβm really glad to hear you were able to get into your King account π And a big thank you to @Alienscar as well for jumping in and helping out here π
Iβve reached out on your behalf to make sure your progress is correctly linked to your King account. Could you please open the game again and double-check that youβre now on the correct level?
If everything looks good, you should be all set going forward. If anything still seems off, just let me know and we can take another look π
Hi @Maria_Jo
Glad that the reset worked, but sorry that the sync didn't.
I wouldn't recommend sticking with Facebook as it creates far too many issues, but that is too much progress to lose.
When you have sync issues like this I am sorry to say that the only people that can help you is King.
If you contact King Player Support they will manually transfer your progress to your new King account.
@QueenB can you offer any help/advice
Please be careful from now on as I have heard stories about multiple accounts getting merged automatically. Make sure you are logged out of your King account from now on as you don't want to lose your progress accidentally.
UPDATE: So, I used the [Forgot Password] option, and it worked. Thank you for that. The only issue now is that the levels did not sync. On my Facebook account I was on 15,831 but the King account shows 160. Should I just stick with the Facebook? The reason I wanted to use a King account was because, I heard it was more secure.
In that case you will need to check that you have typed your email address and password correctly.
If that doesn't work and you are definitely using the correct email address then you will have to use the forgot your password option to reset your password.
If it doesn't work after that I am afraid you will have to contact King Player Support.
Yes, I did use the arrowed option. And I still get the same error message
Normally the wrong email and password message appears when the wrong area of the profile menu is used
As indicated by the black arrow once you have created a King account you have to use the LOG IN WITH EMAIL option. If you use the SIGN UP WITH EMAIL option after creating an account you get that error message.
Did you use the arrowed option?
Thank you for your response.
I tried this. When I got to step 3[Log in to your King Account], it said "wrong email and password" combination.
Hi @Maria_Jo see if the information below helps you at all. This is information copied from the Help Center
Your Facebook progress will now sync with your King account.
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