Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Trying to find a email to write support but can't find any. I rearly get competitions and events on the account on my phone while my iPad gets it on a daily basis. So would like to write support to have them update the account on my phone.
Hi @Jan85 thanks for explaining what’s going on.
Just to clarify first: Player Support isn’t able to manually add events or competitions to an account. Events can appear differently between devices or accounts, as they’re rolled out automatically and can depend on things like progress, activity, and testing groups. That’s why it’s possible to see events on one device (like your iPad) but not on another (your phone), even if you’re playing the same game.
That said, if you want Support to check whether both devices are properly connected to the same account, or make sure everything is syncing correctly, you can contact them directly through the game app.
To reach Player Support:
They’ll be able to check your account setup and confirm whether everything is linked correctly, but they won’t be able to force events to appear.
I hope that helps clear things up a bit.
New here? Sign in or create an account to join the fun.
Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
