Candy Crush Saga

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So many glitches

My app keeps on freezing on a light purple screen after playing a game, my booster wheel has never worked and I am unable to click on people’s profiles. And this is all after uninstalling and reinstalling and making sure everything is updated.

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MountainMom

Hello @Hanoomiam and Welcome to this King Community!

We have not had other players report this type of behavior in their Candy Crush Saga game. Sometimes such issues are related to the device or platform you are using. Could you provide additional information:

Which platform or operating system are you using?
Which type of account do you have -- King or Facebook? If both, are they synced?
What device do you play (model, etc. specifications)?
Is your Internet connection stable? Do you sometimes play offline?
Do you have at least 2Gb free memory storage on your device?

Or you might need to contac Player Support through your game:

Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

That way our Player Support Team will have the details about your account and device and will be better able to assist you 🌝

Accepted answers

All comments

MountainMom

Hello @Hanoomiam and Welcome to this King Community!

Which platform or operating system are you using?
Which type of account do you have -- King or Facebook? If both, are they synced?
What device do you play (model, etc. specifications)?
Is your Internet connection stable? Do you sometimes play offline?
Do you have at least 2Gb free memory storage on your device?

Or you might need to contac Player Support through your game:

Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

That way our Player Support Team will have the details about your account and device and will be better able to assist you 🌝

Welcome! 👋

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Quick Links

Recent Announcements

🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…