Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

So many glitches

My app keeps on freezing on a light purple screen after playing a game, my booster wheel has never worked and I am unable to click on people’s profiles. And this is all after uninstalling and reinstalling and making sure everything is updated.

Accepted answers

All comments

Hello @Hanoomiam and Welcome to this King Community!

We have not had other players report this type of behavior in their Candy Crush Saga game. Sometimes such issues are related to the device or platform you are using. Could you provide additional information:

Which platform or operating system are you using?
Which type of account do you have -- King or Facebook? If both, are they synced?
What device do you play (model, etc. specifications)?
Is your Internet connection stable? Do you sometimes play offline?
Do you have at least 2Gb free memory storage on your device?

Or you might need to contac Player Support through your game:

Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

That way our Player Support Team will have the details about your account and device and will be better able to assist you 🌝

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hello @Hanoomiam and Welcome to this King Community!

We have not had other players report this type of behavior in their Candy Crush Saga game. Sometimes such issues are related to the device or platform you are using. Could you provide additional information:

Which platform or operating system are you using?
Which type of account do you have -- King or Facebook? If both, are they synced?
What device do you play (model, etc. specifications)?
Is your Internet connection stable? Do you sometimes play offline?
Do you have at least 2Gb free memory storage on your device?

Or you might need to contac Player Support through your game:

Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

That way our Player Support Team will have the details about your account and device and will be better able to assist you 🌝

Jutalom
Ha megnézem a jutalomhoz tartozó videót miért nem adja meg a játék a jutalmat minden esetben?
So many glitches
My app keeps on freezing on a light purple screen after playing a game, my booster wheel has never worked and I am unable to click on people’s profiles. And this is all after uninstalling and reinstalling and making sure everything is updated.
Não consegui colocar minha foto
Vc omo colocar a foto
Trying for extra moves
Ssomeone please explain how do you get pass a level that has over 25 things to knock out, BUT you only get 3 moves???? The ONLY way is to continue using gold bars. What a joke!!!!
Crashes are stealing from me!
The game has crashed on me several times in the last couple weeks. The first time it was acknowledged by the system and I was given … something? I don’t remember what, coins or boosters. Probably boosters. Well anyway, 4 times it has frozen and needed to be restarted after I used coins to continue after “losing” on a…

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…