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Why when i am trying to log in it says i’m offline to connect to internet but im connected. I can’t use any coins or extend games. Don’t want to lose my couns
i have same issue on galaxy s10 plus and do all steps but show me you are offline . how can i transfer my game data to new phone ? its s25 ultra
i do all of these methods as other people write on topic . i have access to shop and acxount with same network on s25 ultra . but
Hello @ajitsethia. I am sorry to hear you're getting error messages about your Internet connection.
If you haven't already done so, I encourage you to folliw the steps in the following article in our Help Center.
👉Save your progress!
It sounds like you have tried some of our standard troubleshooting steps, but here is a more complete list to maximize the chances of the game running more smoothly for you:
Let me know if you are still having problems signing in.
i have same issue on galaxy s10 plus and do all steps but show me you are qr offline
Still unable to sign into my account or to use any of my coins. Still saying offline connect to internet when i am already connected. Have turned phone off, have turned Wifi on and off. Don’t want to loose progress. on 3969 level.
Allow notification not ope
I am having this issue also. I uninstalled candy crush saga now I have to start all over because it's says I'm offline. I am definitely online and have shut down and restarted with the same result in this Bingo Blitz, and Sherlock Holmes also.
I’m having this same issue. None of those steps work. Has anyone resolved this issue?
I am also having this issue. I have now lost all my progress by following these instructions and problem still persists. How do I resolve this???
I have tried all of the above and it still says i’m offline. Don’t want to lose my progress or my coins. What else can i do?
I have tried all of the above and it still says i need to connect to internet despite me being already connected. I hate to delete the app because i’ll lose all of my levels and coins. What else can i do?
Hey there sorry to hear you’re having trouble with the game showing you as offline. Since you’ve already restarted your device and toggled your Wi-Fi, try these steps:
Let me know if these steps help or if you need further assistance 🍬
Please disregard my PW. I can’t change it because it says im offline. ugh
When i am connected to the internet it says im offline. I cannot save my progress or get more items with coins.
Hello @comearl🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing in your game!
When you said "you are offline" - is it appearing on a specific feature or while logging into the game or to the store? Can you please post a screenshot of that "connection issue" message pop-up?
To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
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I play Candy Crush on my PC and 4 purchaes made on 4th November have not been received (total of 50 gold bars) but money has been taken from my account. When will the purchases be received please?
Please can yall bring back paradise bay? Im an italian boy of 16 years and I remember when I used to play this game when I was 5 with my brother all the afternoons. This was really my childhood and my memories. Please bring them back.
We miss my account plz county my previous accoun
how to earn money I’m on level 7537 teach me how to earn money
I think many people are wondering about this change. Why did King decide to take away the Free Switch and replace it with Fishes? The Switch helps me, and probably so many others, especially when you get to hard levels. Please don't tell us that certain people are in a testing group, and that's the reason why King is…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
