Candy Crush Saga

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Internet connection issue

Nat_Community

This discussion was created from comments split from: Internet connection issue.

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farzad_sh

My old phone is S10 plus 512 GB

farzad_sh

Yes I can access on my s25 ultra with same network and no issue . I see the shop and account can be link with Facebook and king email . On old phone show offline . My ID is 7368135935

MountainMom

@farzad_sh, do you have access to a different device? If so, can you try logging in on that other device?

Also, please provide your Game ID (if you can get to it) and a description of the device on which you play.

Can you try a different browser or opening up an incognito page?

farzad_sh

i do all of these methods as other people write on topic . i have access to shop and acxount with same network on s25 ultra . but

MountainMom

Hello @ajitsethia. I am sorry to hear you're getting error messages about your Internet connection.

If you haven't already done so, I encourage you to folliw the steps in the following article in our Help Center.

👉Save your progress!

It sounds like you have tried some of our standard troubleshooting steps, but here is a more complete list to maximize the chances of the game running more smoothly for you:

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Let me know if you are still having problems signing in.

ajitsethia

Still unable to sign into my account or to use any of my coins. Still saying offline connect to internet when i am already connected. Have turned phone off, have turned Wifi on and off. Don’t want to loose progress. on 3969 level.

Accepted answers

All comments

ajitsethia

MountainMom

Hello @ajitsethia. I am sorry to hear you're getting error messages about your Internet connection.

If you haven't already done so, I encourage you to folliw the steps in the following article in our Help Center.

👉Save your progress!

It sounds like you have tried some of our standard troubleshooting steps, but here is a more complete list to maximize the chances of the game running more smoothly for you:

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Let me know if you are still having problems signing in.

farzad_sh

i do all of these methods as other people write on topic . i have access to shop and acxount with same network on s25 ultra . but

MountainMom

@farzad_sh, do you have access to a different device? If so, can you try logging in on that other device?

Also, please provide your Game ID (if you can get to it) and a description of the device on which you play.

Can you try a different browser or opening up an incognito page?

farzad_sh

Yes I can access on my s25 ultra with same network and no issue . I see the shop and account can be link with Facebook and king email . On old phone show offline . My ID is 7368135935

farzad_sh

My old phone is S10 plus 512 GB

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