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After logging out and trying to reset my password, I discovered that my email account had been deleted and I did not receive a email to reset my password. I have now set up another account with a new email. Can I get my progress back?
Hello @LooneyBird and Welcome to this King Community!
We are not able to access individual player accounts from this Community. Instead, you will need to reach out to King's Player Support team (a) using the game app or (b) via the online form at 👉Contact us👈.
To contact Player Support through your game:
Using this method enables the Player Support Team to have your account and device information without asking for it. But you will still need to provide them with both of your email addresses and Game IDs if different.
If you use the online form, the initial reply will probably be an automated message The general instructions always suggest you come to this Community, but we cannot resolve your issue.. It will take about 72 hours for a real agent to reach out to you! If they are busy, it could take even longer!
If you did not hear back after 48 hours from your initial contact, please send a reminder email (by replying to that automated email) and inform the Support team that you are still waiting for their assistance. A response from a real agent will include a ticket number in the title line.
I hope this helps.
Hi @LooneyBird your screenshot shows the game Candy Crush Saga, not Candy Crush Friends Saga. These are two different games. In Candy Crush Friends Saga, there's a scrapbook where the unlocked characters (friends and their costumes) are saved.
Since that's not your game, my question isn't relevant to you.
Now, regarding your problem: We can help you restore your progress to level 9077.
I need the user ID from your new account (i.e., the new email address). Please open Candy Crush Saga, where you logged in with the new email address. Then, follow these steps:
Please only provide your player ID and no personal information such as email address, phone number, or address.
We can restore your progress, but not the boosters or gold bars you had on your old account (old email address).
I will also ensure that your question is moved to the Candy Crush forum and forward you to my colleague in charge, @MountainMom
I took a photo on my husband's tablet of my character and the levels that I was on. I'm not sure what you mean about characters in my scrapbook.
Hi @LooneyBird warm welcome to our community at Candy Crush Friends Saga.
Do you have a screenshot showing what level you were on before you logged out? Which characters did you have in your scrapbook?
New here? Sign in or create an account to join the fun.
hi @QueenB i filled out the moderator form but I still am not a moderator and I cannot send comments in the community lounge(I do not know if it is a bug)
I think many people are wondering about this change. Why did King decide to take away the Free Switch and replace it with Fishes? The Switch helps me, and probably so many others, especially when you get to hard levels. Please don't tell us that certain people are in a testing group, and that's the reason why King is…
Hi Team, I am not receiving any rewarded ads (for boosters or extra moves) in my game. Please check my account and help me resolve this issue. E-mail ID - alghareshivam@gmail.com Game ID: [13105602885] Regards, [Shivam Alghare]
Re start my account
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
