Candy Crush Saga

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boosters chosen before play and not working

maness

with changes to the game last few days, when I choose a booster before I play a level, it does not register

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MountainMom

Hello @maness and Welcome to this King Community!

I understand how frustrating it is when the game does not behave as expected. Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

If these steps do not solve your problem, you will need to reach out to Player Support through your game:

Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

This way our Player Support Team will be able to access your individual account and your device details to be better able to tassist you.

maness

currently I am on level 6688, but it has been at least the last episode. Any booster I choose prior to playing. The timed won boosters work, just not the before level play ones do not

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback, Which booster and Level ?

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kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback, Which booster and Level ?

maness

currently I am on level 6688, but it has been at least the last episode. Any booster I choose prior to playing. The timed won boosters work, just not the before level play ones do not

MountainMom

Hello @maness and Welcome to this King Community!

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

If these steps do not solve your problem, you will need to reach out to Player Support through your game:

Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

This way our Player Support Team will be able to access your individual account and your device details to be better able to tassist you.

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