Candy Crush Saga

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Black screen after ad

I am unable to play. Every time after ad app crushes and goes to black screen.

I need to close and start again. Any test done before release? Looks like after AI done nobody cares anymore. Please get a life programmer to look at it. Thanks.

Welcome! 👋

Comments

MountainMom

Hello @artemon and Welcome to this King Community! I understand how frustrating it can be to get a black screen after watching an ad. There is a process for reporting faulty ads. Tap 👉HERE👈 to be redirected to the appropriate article.

FYI — I have sometimes been able to use the "back" button on my mobile device to exit an ad and be returned to my game. I may not get the reward for watching the ad, but the game is not closed. Maybe this will work for you, but other players have not found it works for them. Also, there is sometimes a button in a bottom corner of an ad screen that allows you to report a "broken" ad.

Finally, sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

I find it helpful to complete these troubleshooting steps regularly

Comments

MountainMom

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

I find it helpful to complete these troubleshooting steps regularly