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Hello, I’m playing Candy Crush Saga on Android. My progress is currently linked to a King account email I no longer have access to. I want to move my progress to a new King account.
Thank you.
@eminent1, if you haven't already tried it, I suggest you reach out to Player Support through your game:
This way our Player Support Team will have access to your game account and device details. Be sure to ask them to merge your progress into the King account with the valid email and delete the inactive email address.
Unfortunately, we can't access individual player accounts from this Community.
Thanks, I tried it but I didn't see any option to change my email and I tried contacting the player support and they kept referring me to the forum. Is there anything I can do? I don't want to loose my progress.
Hi and Welcome to the King Community
To change your email address in the game, follow these steps:
If you have any trouble or don't see the option to change your email, you might need to contact Player Support for further assistance. They can help you update your email address securely.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
