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Hello, Iโm playing Candy Crush Saga on Android. My progress is currently linked to a King account email I no longer have access to. I want to move my progress to a new King account.
Thank you.
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Hey @eminent1 . Yes please, enter the game with the new email, play a couple of levels and then when you're ready let me know and I'll move you to the correct level. If you see that it doesn't change today it's because I end my shift in about an hour, but if so I'll do it tomorrow as soon as I can :)
Thank you!
Thank you @Alex_The_Witch , the game is working fine, levels have been restored. Keep crushing ๐
Thank you @Alex_The_Witch , the game is working fine, levels have been restored
Thank you @Alex_The_Witch , the game is working fine and the levels have been restored. Keep crushing ๐.
Thank you @Alex_The_Witch , keep Crushing. ๐
Hey @eminent1 . Hope you're having a great day!
CCSS has now been set to the new level progress as well. I also sent a reply to the customer support ticket.
Take care :)
Hello @Alex_The_Witch , I've done it
Thank you @Alex_The_Witch ๐. I want to do same on Candy crush soda saga, should I repeat the same process
Hey @eminent1 .
Thanks! I've found your new account and have now transferred your CCS progress from the old account to the new account.
If I can help with anything else let me know. Have a great day!
Thank you @QueenB and @Alex_The_Witch I've followed the instructions in the email and waiting for the restoration of my levels.
Thank you @QueenB ๐
Thanks @Alex_The_Witch , I receive the email but I want to know if I can log out of the current account
Okay @eminent1 . The email has been sent.
Hey there, @eminent1 . Hope you're doing well.
I'm sorry to hear you're facing this issue. QueenB already shared the ticket number with me and I'm currently drafting a reply to send you through our customer support system. Please wait some minutes while I take care of it and send you what I think would be the best course of action here.
Thank you for your continued patience and understanding. See you soon and in the meantime, have a great day :)
Hi @eminent1 ,
I just wanted to let you know that Iโve reached out to Player Support on your behalf and shared your ticket with them so they can follow up directly.
Since this involves your account details, theyโre the only ones who can securely update your email and make sure your progress stays safe. You should hear back from an agent soon.
Thanks for your patience ๐
Hi @Kevin_ I've tried that but it didn't work. I've also tried contacting support but they still sent me back here and they didn't give me any ticket number
Hi @eminent1,
Yes, please try to update the email there to the new one you do have access now.
If that does not work and you still have troubles, could you please share the Ticket number of your contact to Support, so I can ensure that you receive a follow up?
Have a nice day!
@eminent1, I'll share your dilemma with other members of our team and see if the
Hi @MountainMom , I've not been able to receive any email from the support team, is there any other way I can solve my issue
Hi @eminent1, I would definitely see if you can enter your new email address and do NOT verify your old one. The verification process must be completed within 48 hours (?) or it expires, so that is a safeguard.
Regarding replies from Player Support: The automatic response you receive is the initial reply that everybody receives after contacting them. The initial instructions always suggest you come to this Community. It will take about 72 hours for a real agent to reach out to you! If they are busy, it could take even longer!
If you did not hear back after 48 hours from your initial complaint, please send a reminder email (by replying to that automated email) and inform the Support team that you are still waiting for their assistance. A response from a real agent will include a ticket number in the title line.
