Candy Crush Saga

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Extremely poor support

I have recently had a really poor interaction with support. I am a customer of King for over 20 years. Recently I have had a problem with the Chocolate Box. This feature was stuck on one task for about 3 weeks. I contacted "support" and one of the Bots gave me instructions which I followed which didn't work. Since then the issue with chocolate box has been resolved by King and it was clearly not unique to me.

My issue, which a series of Bots failed to understand, was with the pins collection challenge which had been ongoing for 4 weeks. I had played into a position where I was 3 pins short of completing the task. I was unable to complete the task due to time constraints. I informed King of ybis i advance. Had the chocolte box been available I would have comfortably completed the task as chocolate box gave the opportunity to win pins.

For me it was obvious what King should do. Award a loyal, long term, paying customer with the items and 150 gold bars which I would have comfortably won. Insteadvthe bot thanked me for my feedback which it would pass on to the developers !!! Really poor services.Badly done King

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QueenB

Hi Diegocosta999,

First of all, I’m sorry to hear that you’ve had such a frustrating experience. I can understand how disappointing it must feel, especially after investing so much time in the Pins challenge and being so close to completing it.

You’re right that the Chocolate Box issue was resolved more broadly, and I appreciate you pointing out how that timing affected your ability to finish the task. I also understand that automated responses can feel impersonal when you’re dealing with a more complex situation.

That said, decisions around rewards or compensation can’t be handled here in the Community. Player Support follows specific policies when reviewing cases, and unfortunately we’re not able to override those decisions from this side.

What I can do is make sure your feedback about the experience, especially around how the interaction with Support felt is shared internally. Long-term players like you matter, and feedback about service quality is taken seriously.

Thank you for taking the time to explain what happened from your perspective.

__MULLIGANACEOUS__

and also only the elite box has a cooldown

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