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I am 75 years old and I love playing Candy Crush Saga. I lost my progress. I was up to 18,905 lost my my profile picture. Please help me I don’t know what else to do.
Hello @victoriamunguia28 and Welcome to this King Community. I am so sorry to hear that your progress might be lost, but let's try a few things to get it back.
(1) Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:
(2) Check out the following articles from our Help Center by tapping the hyperlinks in green:
👉️Save and Sync your progress
👉️How to retrieve my progress
(3) If the above steps do not resolve your issues, please reach out to Player Support through your game:
This way our Player Support Team will be able to access your individual account and have details about your device, in order to better assist you.
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Just starting today (and I'm on level 10291, so I've been playing for a while), when I switch to Candy Crush Saga while playing audio in the background (e.g. Audible, yt music), the other sound will turn off. The game sound is all off. I tried restarting all apps. Still an issue on Android phone. Do you have any…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
