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Am plătit comanda și nu am primit-o
Hi misu22sr,
Just a quick note first, we reply in English here in the community, so I’ll continue in English to help you 😊
If you made a purchase and did not receive the item, please first check whether the payment was successfully completed in your app store (Google Play or Apple App Store).
If the purchase shows as completed but the item is missing, you’ll need to contact Player Support directly via the game app so they can look into the transaction securely.
Here’s how:
Open the game Tap the cogwheel (Settings) Select Account & Help Tap Help Center Choose the topic that matches your issue, scroll to the bottom and tap Contact Us
That will send your request directly to the Support team so they can look into it properly.
Let us know if you have any trouble finding it 👍
Hello and welcome to our Community!
Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you :blush:
Tip: If you're looking for support, you can visit our Help Center which is available in your language! Thanks for understanding and hope to hear back from you soon!
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
