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Question

Cuando hay una promoción como por ejemplo 9.90 y mi tarjeta me cobra 11.27 porque ? Me cobra más de lo que dice la promoción

AnaKarina123 · Answer

When there's a promotion, for example 9.90, and my card charges me 11.27, why? It's charging me more than the promotion says.

MountainMom · Answer

Hello @AnaKarina123 and Welcome to this King Community!

Thank you for joining us!  We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in.  Could you please re-post your question in English?  That way, one of our friendly community members can jump in to assist you 😊

Tip:  If you're looking for support, you can visit our Help Center which is available in your language!  There are articles that can answer questions about purchases.

We suggest you check your transaction history on the platform where you made the purchase to see if a surcharge was added.  If you are still unsure about a specific charge, please get in touch with our Player Support team through your game:

* Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

Include the receipt for the transaction in question, and they’ll gladly double-check this for you.

Thanks for understanding and hope to hear back from you soon!