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It is happening for a week. I have already tried uninstalling and installing the app but it didn't work.
Hi everyone, thanks for the additional details.
Just to update you all, this has already been reported to the team and they’re aware of the issue. It’s currently under investigation.
Really appreciate you calling out the specific ads and providers (like Popsa, Copilot, Scrabble / Motoco Ads). That genuinely helps narrow things down when the team reviews logs on their side.
It doesn’t appear to be limited to one specific device type, so we’re continuing to gather reports to better understand the pattern.
In the meantime, there isn’t a guaranteed fix from the player side. Making sure the game is fully updated and restarting the app after a freeze can sometimes help, but I understand that’s not ideal.
Please keep sharing details if you notice certain ads triggering it more consistently, that information is useful while this is being looked into.
Thanks again for your patience while this is being worked on.
Candy Crush needs to sort this out,it’s happening more and more now, I have complained a couple of times, and got no decent response, only try this, try that! The culprits are mainly Popsa, Copilot and Scrabble, they are from a company called ‘Motoco Ads’, always 30 second Ads, I am not the only one this is happening to, I have no probs with other ads, the 5 second ones are ok. It’s time consuming and makes the game no fun anymore.
Yes
I'm also very disappointed with the service of advertising and mmy screen frefreezing
Hey @makingway89 thanks for flagging this.
Just so we can narrow it down a bit, do you know if it’s:
Also, which device are you playing on?
That should help us understand what’s going on, and we can take it from there.
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
