Candy Crush Saga

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Game is broken

King, your game is broken right now. Season pass upgrade takes the money but doesn't deliver my purchase on Android. Cake troll doesn't register the fact that I won today's event. Not until I tapped on the cake icon. Prior to that, the icon just sat there without a badge. This is iPad. All kinda of issues all over the place.

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@Aries2020 Get a hold of player support. They can help you.

Welcome! 👋

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Accepted answers

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@Aries2020 Get a hold of player support. They can help you.

Welcome! 👋

New here? Sign in or create an account to join the fun.

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Recent Announcements

Audio issues - Can't listen to music while playing - Edited by CM: FIXED!
Just starting today (and I'm on level 10291, so I've been playing for a while), when I switch to Candy Crush Saga while playing audio in the background (e.g. Audible, yt music), the other sound will turn off. The game sound is all off. I tried restarting all apps. Still an issue on Android phone. Do you have any…
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…