Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Audio issues - Can't listen to music while playing - Edited by CM:(Reported to the studio)!

Just starting today (and I'm on level 10291, so I've been playing for a while), when I switch to Candy Crush Saga while playing audio in the background (e.g. Audible, yt music), the other sound will turn off. The game sound is all off. I tried restarting all apps. Still an issue on Android phone. Do you have any suggestions for me to resolve this? Thanks.

Edited by CM!

Quick update: we’ve identified what’s causing the background audio issue and a fix is being prepared. We’re very close to getting this resolved.

I can’t share an exact release time until it’s fully rolled out, but I’ll post another update on Monday once we can confirm it’s live.

For now, there’s nothing you need to do on your side and no need to reinstall the game. Thanks a lot for your patience, and for reporting it 🙏

Accepted answers

QueenB

Hey everyone 😃

Quick update: we’ve identified what’s causing the background audio issue and a fix is being prepared. We’re very close to getting this resolved.

I can’t share an exact release time until it’s fully rolled out, but I’ll post another update on Monday once we can confirm it’s live.

For now, there’s nothing you need to do on your side and no need to reinstall the game. Thanks a lot for your patience, and for reporting it 🙏

QueenB

Hey everyone, quick update to clear things up.

Just to avoid any confusion: the info being referenced here is from an older issue a couple of years ago, so it doesn’t apply to what’s happening right now. (I've archived that particular post to avoid further confusions).

We’ve now reported the current issue (music/podcasts stopping while playing) and the studio is looking into it. We’re hoping to have this resolved as soon as possible.

For now there isn’t anything you can do on your side, and please don’t reinstall the game as it won’t fix this issue (and could risk progress if you’re not connected).

Thanks for your patience and we’ll update this thread when we have more to share!

QueenB

Hi @JaniceFritz thanks so much for flagging this and wow, level 10291 is impressive 👏

I appreciate the detailed description, that really helps. I’ll pass this on to the team to check whether anything has recently changed on our side that could be affecting background audio behavior.

It’s also possible that an update from Android or one of the audio apps (like Audible or your music app) may be influencing how the sound focus is handled, but we’ll take a look from our end as well.

In the meantime, please keep an eye out for any upcoming game updates, just in case a fix rolls out. If you notice any pattern (for example, it only happens with a specific app), feel free to let us know.

Thanks again for reporting it 👍

All comments

MountainMom

Please see the update (blue background) from the CM in the original post.

cmvittone

hope this gets fixed asap it makes me not want to play unfortunately. Sitting at level 18,443

EleonoraF

Hello Candy Crush Support Team,

Since updating to iOS 26.3 on my iPhone 17, my Spotify and Audible audio stops completely every time I open Candy Crush Saga. The audio indicator disappears, and playback pauses immediately, even when game music and sound effects are turned off.

This issue did not happen before and seems related to the game taking exclusive audio control.

Monica10M

I’m having the same problem.
If you delete the game and reinstall you most definitely will loss all your boosters and gold.

CCS will eventually fix it, unfortunately the last time this happened it took months

cmvittone

issue started after I upgraded software omit iOS 26.3

meashkan

Same happening to me. Very poor!

Anonymous_1961

Many months ago I purchased an MP3 player. Yes, they still make them (https://www.majority.co.uk/). I can upload digital music to it and play it through my Bluetooth speaker using a patch cable. When I play the game, I always listen to music when I'm playing. So I play music from the mp3 player instead of using my iPhone. That way I can play the game and also hear music. This just happened a few days ago. I had upgraded to iOS 26 a few weeks ago and it was working fine. So it's definitely the game. I see they have stated they are aware of the problem and are working on a fix. I'll be waiting….

yevetta

Monday?? Will it really take that long to fix?

kkdogmom

Monday? Sounds like Candy Crush will be losing a lot of money this weekend, especially as it is “signals awareness day” (valentines day) on Saturday

tinagarnett

thank goodness someone has raised this! The only way I have been able to listen to audible while playing is playing my audio book on my Apple Watch through my AirPods and play on my phone! It’s driving me crazy I really hope it’s sorted soon !

vickilong68

Not just an android problem, it happens with iPhones also,

TerryLynneS

level 19k something. Can’t listen to my book.

See ya candy crush!

TerryLynneS

On level 19946. This is also an issue on Apple iPhone 17. Halving to choose between candy crush and my book? Book wins.

See ya later.

2063823483

I’m having the same issue since yesterday, on level 10431! So annoying!

1723250023

On Monday??? I’m always one level of frustration away from quitting and that’s a LONG time from now… 😳

Pokerpullan

Jag fick problem i går med att ljudboken pausas så fort jag öppnar CC.

Det blir inte så på andra spel så något med just CC är det, vart det en uppdatering igår?

Det är jätte irriterande och vill att det återgäldas snarast.

Har IPhone.

Pokerpullan

Jag fick problem i går med att ljudboken pausas så fort jag öppnar CC.

Det blir inte så på andra spel så något med just CC är det, vart det en uppdatering igår?

Det är jätte irriterande och vill att det återgäldas snarast.

QueenB

Hey everyone 😃

Quick update: we’ve identified what’s causing the background audio issue and a fix is being prepared. We’re very close to getting this resolved.

I can’t share an exact release time until it’s fully rolled out, but I’ll post another update on Monday once we can confirm it’s live.

For now, there’s nothing you need to do on your side and no need to reinstall the game. Thanks a lot for your patience, and for reporting it 🙏

amberhundt12

same issue, it’s a major bummer.

klynn6670

this happens on iphone as well. Very frustrating. This is a newish problem in the past few weeks

Nette1083

I am having the same issues and I am using an iPhone. I rarely play without listening/watching something else in the background so for the past few days I haven’t played :(

Bhavisha123

Why I’m unable to play the music or YouTube video while playing the game. Facing this issue from today

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

QueenB

Hi @JaniceFritz thanks so much for flagging this and wow, level 10291 is impressive 👏

I appreciate the detailed description, that really helps. I’ll pass this on to the team to check whether anything has recently changed on our side that could be affecting background audio behavior.

Thanks again for reporting it 👍

QueenB

Hey everyone, quick update to clear things up.

We’ve now reported the current issue (music/podcasts stopping while playing) and the studio is looking into it. We’re hoping to have this resolved as soon as possible.

For now there isn’t anything you can do on your side, and please don’t reinstall the game as it won’t fix this issue (and could risk progress if you’re not connected).

Thanks for your patience and we’ll update this thread when we have more to share!

QueenB

Hey everyone 😃

Quick update: we’ve identified what’s causing the background audio issue and a fix is being prepared. We’re very close to getting this resolved.

I can’t share an exact release time until it’s fully rolled out, but I’ll post another update on Monday once we can confirm it’s live.

For now, there’s nothing you need to do on your side and no need to reinstall the game. Thanks a lot for your patience, and for reporting it 🙏

All comments

vickilong68

Not just an android problem, it happens with iPhones also,

tinagarnett

kkdogmom

Monday? Sounds like Candy Crush will be losing a lot of money this weekend, especially as it is “signals awareness day” (valentines day) on Saturday

yevetta

Monday?? Will it really take that long to fix?

Anonymous_1961

meashkan

Same happening to me. Very poor!

cmvittone

issue started after I upgraded software omit iOS 26.3

Monica10M

I’m having the same problem.
If you delete the game and reinstall you most definitely will loss all your boosters and gold.

CCS will eventually fix it, unfortunately the last time this happened it took months

EleonoraF

Hello Candy Crush Support Team,

This issue did not happen before and seems related to the game taking exclusive audio control.

cmvittone

hope this gets fixed asap it makes me not want to play unfortunately. Sitting at level 18,443

MountainMom

Please see the update (blue background) from the CM in the original post.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Audio issues - Can't listen to music while playing - Edited by CM:(Reported to the studio)!
Just starting today (and I'm on level 10291, so I've been playing for a while), when I switch to Candy Crush Saga while playing audio in the background (e.g. Audible, yt music), the other sound will turn off. The game sound is all off. I tried restarting all apps. Still an issue on Android phone. Do you have any…
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…