Candy Crush Saga

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Complain game froze

Kindly find the issue attached. The game froze after completing stage 10013, and I busy with candy royal was at 7/21. May kindly fix the error. It’s a huge inconvenience as I was gonna win the gold from candy royale. All my candies are lost, because of the technical error. Now I have to restart the stage again. Which is unfair, because I did complete it.

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All comments

MountainMom

Hello @Spola and Welcome to this King Community!

I understand your frustration when your game freezes, especially when you are progressing through Candy Royale. Unfortunately, we can’t restore your Candy Royale or game progress directly here in the Community, but the Player Support team might be able to help you out.

Please reach out to them through your game by tapping the gear icon ⚙️ → Account & Help → ? Help Center → Select the topic of your issue, scroll all the way down and select “Chat With Us.”

They’ll be able to check your account and make things right. 🙏

gbv750

I’ve filed a number of similar complaints and never heard back.

Deal_One

@Spola Try getting a hold of player support. They can help you.

Welcome! 👋

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