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For several years now, and across three different phones, I get a Chocolate Box error EVERY single time I play any level. It sometimes even comes up TWICE between plays. I have 3 screenshots with the 3 screens that come up every time. I have force stopped the app with no luck.
Thank you so much for the reminder 🙏
Hi @Kimmer22
Thank you again for sharing all the details earlier, especially the device history. That was really helpful.
Apologies for the delay in getting back to you. I don’t currently have an update to share, but I’m following up internally to see if there’s any progress on this and will update you as soon as I hear more.
I really appreciate your patience, especially since this has been happening across multiple devices for you.
I’ll circle back as soon as I have something concrete.
@QueenB We have just heard from @Kimmer22 that they are still waiting for an answer. You did ask for some details and player ID here but then never got back to them. Is there a way to fix this?
Any update on this issue?
My previous phones were also Samsung - an S7 and an S20FE. The error started on the S7, continued when I got my S20FE, and then continued again with my S24FE.
Hi,
I'm currently on a Samsung S24FE. My user ID is 13148718227. Screenshot of the game app version is attached. Let me know if that was what you were looking for. Thanks for helping me!!
Hey @Kimmer22, thanks for flagging this and for sticking with it for so long. I can imagine how frustrating that must be, especially if it’s popping up every time you play.
You’re right that there used to be an issue like this, and it was addressed some time ago. Since you’re still seeing it consistently, I’d like to gather a bit more info so we can double-check what’s going on and raise it with the studio if needed.
Could you please share the following with us?
Once we have that, we can take a closer look and see whether this is something that’s resurfaced or if there’s something device-specific going on.
Thanks again for taking the time to report it and for providing screenshots. That really helps us investigate properly.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
