Candy Crush Saga

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Game not syncing

Good day,

My account is saying I'm on level 355 of which I am actually on level 1255. so every timeI try to play the game I have to scroll up to number 1255. I have synced my Facebook and King Account but my account is not syncing to the level I'm at. Please help.

Accepted answers

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Deal_One

@GregTheMarketer Get a hold of player support. They can help you.

MountainMom

@GregTheMarketer,

If you haven't already done so, please view the following article from our Help Center:

👉How to merge Facebook and King accounts

I don't want you to need to keep scrolling!

MountainMom

Hi again, @GregTheMarketer,

I am not a Facebook user, so I suggest you reach out to King's Player Support through your game:

Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

This way our Player Support Team will have your account and device details. They might be able to resolve your syncing issue or give you advice regarding your Facebook account.

GregTheMarketer

Thank you for the response, I have tried all this but the game is not syncing.

MountainMom

Hello @GregTheMarketer and Welcome to this King Community!

Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored. You might also need to clear the cache and/or history on your device.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Let's see if these tips solve your syncing issue.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

MountainMom

Hello @GregTheMarketer and Welcome to this King Community!

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored. You might also need to clear the cache and/or history on your device.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Let's see if these tips solve your syncing issue.

GregTheMarketer

Thank you for the response, I have tried all this but the game is not syncing.

MountainMom

Hi again, @GregTheMarketer,

I am not a Facebook user, so I suggest you reach out to King's Player Support through your game:

Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

This way our Player Support Team will have your account and device details. They might be able to resolve your syncing issue or give you advice regarding your Facebook account.

MountainMom

@GregTheMarketer,

If you haven't already done so, please view the following article from our Help Center:

👉How to merge Facebook and King accounts

I don't want you to need to keep scrolling!

Deal_One

@GregTheMarketer Get a hold of player support. They can help you.

Welcome! 👋

New here? Sign in or create an account to join the fun.

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