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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I bought a sweet pass but i didn’t get my boasters but they took money from my account please help
Correct me if I am wrong, @christinewupp but I think there is a slight misunderstanding on 'overlooks' did you mean oversees? @MountainMom seems to give lots of help in discussions, while most of the other moderators mainly stick to the support tab. For me, (American English) overlooks means does not pay attention to, and oversees means takes care of.
Hi @christinewupp, I don't overlook the Discussions section, but I don't always reply if I cannot be helpful. Frankly, I often find replies by members such as you to be more helpful.
As a volunteer, I am not in the Community 24/7. So, I truly appreciate the time you and other Community members spend helping others.
I saw it. That's good.
@christinewupp @MountainMom answered the question
This is the support green button on top of the page @Lou_2002 …..
Actually johamilton is only Solitaire moderator, not Candy Crush Saga.
kiara will answer any post that no one else has answered but does not respond to tags.
MountainMom tends to oversee (edited 18th Feb, see below) the Discussions forum I think.
Generally I have found that the game experts or kiara will pick up any questions we do not answer, but the moment anyone does answer they then don't respond. So it's best to leave the posts we cannot help with unanswered.
Hello @Batse2401 and Welcome to this King Community!
We’re really sorry to hear that you did not get the boosters you purchased. Sometimes, there is a delay in sending the boosters to player accounts, but it should not be long.
Unfortunately, we can’t restore missing items directly here in the Community, but the Player Support team can help you out.
Please reach out to them through your game by tapping the gear icon ⚙️ → Account & Help → ? Help Center → Select the topic of your issue, scroll all the way down and select “Chat With Us.”
Include the receipt for the transaction in question, and they’ll gladly double-check this for you.
Thanks again for your patience and reporting this issue.
Be sure to confirm your transaction was completed by checking your transaction history on the platform where you made the purchase:
Google Play
App/iTunes Store
Amazon App Store
Windows Store
@Lou_2002 I replied also. Told him to get a hold of one of the moderators in the community.
You need to go to the support green button at the top of page and get help there
@Batse2401 Let one of the moderators in the community know about the problem. They can help you. CC: @MountainMom @johamilton @kiara_wael.
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Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
