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Why is there no new star tournament after level 21485?

I've finished the latest four episodes in Candy Crush Saga and I'm up to level 21485. For some reason there is no new Tournament at the end of the map. This means I can't make progress on the other special events as replayed main levels don't accrue credits on Don't feed the Troll, Melting Season quests or the new Spring Beginnings. After paying to open rewards like Melting Season this feels really unfair as there's no warnings these changes are coming. Any explanation for this that anyone has seen?

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Comments

@QueenB @saygrays

Just now Star Tournament already working. Thank you technical team

@saygrays @QueenB

Star tournament already working.
Thank you technical team !

Ive looked at the end of 21545 and same message about tournament over collect reward. I'm not at 21545 yet, two episodes to go, but I'm expecting the same problem again.

I would check the end of this set of this weeks new episodes. Mine looks as if the bug is still there this week

Finished the new levels (21486 to 21545) Star tournament still not working . previous issues /problems still unresolved

https://community.king.com/en/candy-crush-saga/discussion/comment/3482288#Comment_3482288

https://community.king.com/en/candy-crush-saga/discussion/comment/3482333#Comment_3482333

Thank you both for giving it a try and sorry it did not work 😥 I've passed on the feedback so waiting to hear back from them, I'll keep you updated 😉

Tried it before your suggestion and tried again several times but it does not work.

You need to have completed level 21485 to access this. It's available for players who have reached the end of the normal levels currently available in the game. Currently there are four new episodes released on Wednesday afternoon (UK time) each week, around sixty levels. Once these are completed you can continue playing and scoring in various events by playing star tournament levels.

@QueenB What is the Star Tournament? Do only certain players get it.

Thanks for looking into this. The workaround doesn't work unfortunately. Tried it several times to make sure.

@saygrays @SeesAlmonds, thanks for your patience here.

Quick update:

I’ve raised this with the studio and we’re currently investigating whether the “Tournament ended and claim reward” message and the new Star Tournament not starting are connected.

It does look like there may be an issue affecting reward collection, which can block the next round from starting.

🔎 Possible workaround (worth trying):
If you tap directly on the Star Tournament star icon on the map (where the chest would normally appear), you might be able to collect your rewards that way.

Please try the above and let us know if it works for you. Your feedback will help us confirm whether this workaround is reliable.

Thank you again and we’ll keep you updated as soon as we have more news.

Hi everyone, Sorry I almost missed this discussion!

I’ve looked into what you’re describing regarding Star Tournament being stuck on “Tournament ended, claim reward” after level 21 485, and I’m currently checking internally to see if there’s an issue affecting some players.

It does look like this may not be behaving as expected for everyone, so I’m investigating further. I’ll update this thread as soon as I hear back from the studio.

Thanks for your patience and for sharing the details here.

It is frustrating not to be able to join/ play special events (like bakers box, color bomb series ) which are now available . Cannot progress on anything except for the chocolate box as it is the only one working for me with old levels. It’s been a week !!

same here. we have the same issues. Cannot join any quests, and can’t make any progress.
Been waiting for a week. I am on the latest version of the game.

Hi, It's not back on mine. Just went on and still showing tournament ended claim your prize. New season pass and quests and I can't make any progress. Won't be paying for a gold pass again.

It's just come back. I think a bug they, King, sorted it out.

https://community.king.com/en/candy-crush-saga/discussion/582256/why-is-there-no-new-star-tournament-after-level-21485

Same here, no Star Tournament after 21485.

Getting the same issue on IOS. Completed all levels, Star Tournament says "Tournament Over, Claim your reward" . There is nothing to click on. No Star Tournament to play. No update available. Bug.

Tried it thanks. Not moved. I'm opening it again around 9am this morning as this seems to be when overnight updates kick in..

Have you tried playing old levels? Might help specifically to play leve 21485 again? Sometimes playing old levels will kick it back into working right.

Thanks, I've closed and reopened several times. No joy. I'm ok to progress chocolate box as this seems to work for me with old levels! Nothing else is updated though. Especially frustrating after paying to unlock a gold pass. Old levels used to help progress on this before they changed it from winning old levels to various Melting Season quests. There are so many changes recently and also problems on sync across devices.

TThanks, It is 21485, my error typing. I've closed and reopened several times and still no tournament. It's saying it's over and claim prize but I did this on Wednesday...

You say your last level is 2145, but clearly you mean either 21425 or 21485. Which is it? If it's 21485, then you do have an updated version, so follow HM100's advice. But if it's 21425, perhaps it just means you need to update to the latest version.

Close and re-open the game. You may also send us a screenshot if required by the community managers so it can be looked any further. I do normally get Star Tournament and can progress events as usual. (Minus Weekly Contest, Chocolate Box and Daily Stamps)

Note that Weekly Contest lacks a widget and events tab is missing too, so I can't see in which position I'm currently (On Windows, I have Events Tab but not Weekly Contest) and can't be progressed upon finishing all levels, same for Daily Stamps. But for Chocolate Box's case, it only applies to tasks that require new levels like the First Try and Unplayed levels. But tasks that work with old levels can be progressed with Star Tournament.

Comments

@QueenB @saygrays

Just now Star Tournament already working. Thank you technical team

@saygrays @QueenB

Star tournament already working.
Thank you technical team !

Ive looked at the end of 21545 and same message about tournament over collect reward. I'm not at 21545 yet, two episodes to go, but I'm expecting the same problem again.

I would check the end of this set of this weeks new episodes. Mine looks as if the bug is still there this week

Finished the new levels (21486 to 21545) Star tournament still not working . previous issues /problems still unresolved

https://community.king.com/en/candy-crush-saga/discussion/comment/3482288#Comment_3482288

https://community.king.com/en/candy-crush-saga/discussion/comment/3482333#Comment_3482333

Thank you both for giving it a try and sorry it did not work 😥 I've passed on the feedback so waiting to hear back from them, I'll keep you updated 😉

Tried it before your suggestion and tried again several times but it does not work.

You need to have completed level 21485 to access this. It's available for players who have reached the end of the normal levels currently available in the game. Currently there are four new episodes released on Wednesday afternoon (UK time) each week, around sixty levels. Once these are completed you can continue playing and scoring in various events by playing star tournament levels.

@QueenB What is the Star Tournament? Do only certain players get it.

Thanks for looking into this. The workaround doesn't work unfortunately. Tried it several times to make sure.

@saygrays @SeesAlmonds, thanks for your patience here.

Quick update:

I’ve raised this with the studio and we’re currently investigating whether the “Tournament ended and claim reward” message and the new Star Tournament not starting are connected.

It does look like there may be an issue affecting reward collection, which can block the next round from starting.

🔎 Possible workaround (worth trying):
If you tap directly on the Star Tournament star icon on the map (where the chest would normally appear), you might be able to collect your rewards that way.

Please try the above and let us know if it works for you. Your feedback will help us confirm whether this workaround is reliable.

Thank you again and we’ll keep you updated as soon as we have more news.

Hi everyone, Sorry I almost missed this discussion!

I’ve looked into what you’re describing regarding Star Tournament being stuck on “Tournament ended, claim reward” after level 21 485, and I’m currently checking internally to see if there’s an issue affecting some players.

It does look like this may not be behaving as expected for everyone, so I’m investigating further. I’ll update this thread as soon as I hear back from the studio.

Thanks for your patience and for sharing the details here.

It is frustrating not to be able to join/ play special events (like bakers box, color bomb series ) which are now available . Cannot progress on anything except for the chocolate box as it is the only one working for me with old levels. It’s been a week !!

same here. we have the same issues. Cannot join any quests, and can’t make any progress.
Been waiting for a week. I am on the latest version of the game.

Hi, It's not back on mine. Just went on and still showing tournament ended claim your prize. New season pass and quests and I can't make any progress. Won't be paying for a gold pass again.

It's just come back. I think a bug they, King, sorted it out.

https://community.king.com/en/candy-crush-saga/discussion/582256/why-is-there-no-new-star-tournament-after-level-21485

Same here, no Star Tournament after 21485.

Getting the same issue on IOS. Completed all levels, Star Tournament says "Tournament Over, Claim your reward" . There is nothing to click on. No Star Tournament to play. No update available. Bug.

Tried it thanks. Not moved. I'm opening it again around 9am this morning as this seems to be when overnight updates kick in..

Have you tried playing old levels? Might help specifically to play leve 21485 again? Sometimes playing old levels will kick it back into working right.

Thanks, I've closed and reopened several times. No joy. I'm ok to progress chocolate box as this seems to work for me with old levels! Nothing else is updated though. Especially frustrating after paying to unlock a gold pass. Old levels used to help progress on this before they changed it from winning old levels to various Melting Season quests. There are so many changes recently and also problems on sync across devices.

TThanks, It is 21485, my error typing. I've closed and reopened several times and still no tournament. It's saying it's over and claim prize but I did this on Wednesday...

You say your last level is 2145, but clearly you mean either 21425 or 21485. Which is it? If it's 21485, then you do have an updated version, so follow HM100's advice. But if it's 21425, perhaps it just means you need to update to the latest version.

Close and re-open the game. You may also send us a screenshot if required by the community managers so it can be looked any further. I do normally get Star Tournament and can progress events as usual. (Minus Weekly Contest, Chocolate Box and Daily Stamps)

Note that Weekly Contest lacks a widget and events tab is missing too, so I can't see in which position I'm currently (On Windows, I have Events Tab but not Weekly Contest) and can't be progressed upon finishing all levels, same for Daily Stamps. But for Chocolate Box's case, it only applies to tasks that require new levels like the First Try and Unplayed levels. But tasks that work with old levels can be progressed with Star Tournament.

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