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I downloaded the Candy Crush Saga app from Microsoft store on Windows 10. I attempted to retrieve my progress by signing into my Facebook account. How do I fix this? Thank you.
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Hello @Jafer_76, since you have both a Facebook account and a King account, have you synced your accounts?
Device-specific advice can be found in the following article from our Help Center:
👉Save and sync your progress
cc: @Colorbomb_Collector , any suggestions?
Thank you for your earlier response. I’d like to explain my issue in more detail so it can be properly investigated.
I am a returning Candy Crush Saga player. I usually play on the Android app on my phone, where my progress is connected to my Facebook account. Recently, I installed the Candy Crush Saga app from the Microsoft Store on my Windows 10 desktop.
When I open the desktop app and click “Retrieve My Progress,” a Facebook login window sometimes appears. After entering my Facebook email and password, the screen freezes on the same login page and never proceeds.
If I try signing in with my King account instead, I receive an error saying “wrong email and password,” even though my details are correct.
Something even more unusual happened today: when I logged into Candy Crush Saga through the Edge browser, all my game progress was gone. I’m not sure why this is happening.
Could you please look into this issue and help resolve it?
Thank you.
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