Candy Crush Saga

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Jogo caiu

Estava na corridas para ganhar 300 barras de ouro quando eu estava prestes a ganhar eu fiz uma compra , para poder dar continuidade e ganhar as 300 barras de ouro e simplesmente o jogo retornou do inicio , sendo que estava tudo normal com meu app , Internet e o telefone, isso e inaceitável, eu fazer uma compra para ganhar e o jogo cair , a compra foi feita no dia 20/02/2026 as 19:55 , horário de Brasília, gostaria de obter meus ganhos por favor

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MountainMom

Hello @diguinho and Welcome to this King Community!

We’re really sorry to hear that your game restarted after making a purchase and you lost your chance to win 300 gold bars because of this. Unfortunately, we can’t resolve this type of issue directly here in the Community; however, King's Player Support team can help you out.

Please reach out to them through your game by tapping the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of your issue, scroll all the way down and select “Chat With Us.”

They’ll be able to check your account and make things right. Thanks again for your patience and for reporting this so quickly 🙏

kiara_wael

Hello and welcome to our Community!

Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you .

Tip: If you're looking for support, you can visit our Help Center which is available in your language!
Thanks for understanding and hope to hear back from you soon!