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Even though I'm level 10,000, the game is making me start from level 1.
The same thing is happening to me. I've been having the same problem for days. Why hasn't the game opened properly on Facebook for days? Before the King Games site was taken over by Facebook, I used to play on your site. At least it was more stable. Now that it's one-way Facebook, it causes us to lose many of our rights when problems arise. I wish the King Games site would add new games here as an alternative so we could try them out. By the way, this update you mentioned is unfortunately not available on PC Facebook. You can only uninstall and reinstall the game. Even when you uninstall it, the game reinstalls itself. Please tell your team to fix this. It's really starting to get frustrating. Edge doesn't work, it's extremely slow and freezes. Chrome is up-to-date and it still won't open properly. Please fix this urgently. This wasn't the case before. I can't access my progress at all.
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I've written this feedback to your contact list repeatedly. I've sent emails. If it was your fault, why didn't you send informative emails to your users? I'm someone who constantly communicates via email; I don't usually write here unless absolutely necessary. But it's reached a maddening level. And then you respond with an automated assistant asking us to do things we already know, making the situation even more frustrating! Please stop breaking things. Stop breaking things that are working. Because I've been emailing you about the shortcomings in your game for years, and I see no progress. Please, can you finally work more consistently and make corrections? And please, when updating something, remember to back it up so that users and you don't encounter such ridiculous problems. It's a basic rule. Everyone always backs up before doing anything new. How can you overlook such a simple principle? Edge isn't my browser, and I could barely open it yesterday. I was absolutely furious. Because it was so slow and sluggish, the system couldn't handle it. That's why I've been using Chrome for years without any problems, and I'm used to it. We don't accept vague answers. We want you to resolve the issue quickly. At the very least, instead of sharing it publicly, we expect you to send informative emails to users. I still don't understand why you don't have accessible, stable email addresses when even other less popular game owners do?! 👇 "My game hasn't been opening properly on Chrome Facebook for days. It won't resume from where I left off. Fix whatever you've broken! Enough! I've disabled extensions. I've uninstalled and reinstalled the game multiple times. I've restarted the device. My browser is up-to-date. Enough, fix the game! I've been playing on the same browser and Facebook for years. Only your game is problematic. Other games open perfectly fine. FIX THE PROBLEM! AND DON'T RESPOND WITH THE AUTO-ASSISTANT! I WANT A PERMANENT SOLUTION AND FIX! I've given so much feedback. I've sent emails. No one has given a proper response or solved the problem. This is a problem caused by you. It's not related to me. Because other games open perfectly fine."
Hello, thank you for your reply, but I did this years ago. This is a new problem that has been ongoing for days. I'm not a new player. I've been playing on the same browser and via Facebook for years. This is a problem caused by you, and it's still the same after days. I was forced to write here because you haven't contacted me via email and haven't resolved the issue. It's not my Edge browser, but it's crashing; it can't run the game. It was incredibly slow. Chrome is a browser I use frequently, and this is the first time I've encountered something like this. Please resolve the issue permanently and don't leave us inconvenienced. I've been seriously disappointed by your actions for the past few days. I wish you had offered King Games Site as an alternative. Then I would never have chosen Facebook. And because you always add your new games to mobile, I never had the chance to try them. I've been playing on PC for years. Please remember that this is urgent and frustrating, and that this isn't just a problem for me, but for many of your players. I would appreciate it if you could inform me via email. If you write here, I will try to find and read it. I'm still having difficulty adjusting to this environment, and it's not my preferred area. I had to write because I was forced to and couldn't contact you.
Hello @Eski_Üye and thank you for your detailed information about your King games.
Since I am not a Facebook user, I can only speculate that the problem might be resolved if you create a King account and then sync it with your Facebook account. Instructions can be found in the following article in our Help Center ⤵️
👉Save and sync your progress
Since this issue seems to be affecting multiple Facebook users, I have elevated the issue to management. I hope the issue is resolved soon 🙏
Hello @sonhur and Welcome to this King Community.
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:
If these steps do not resolve your issue, please reach out to Player Support through your game:
This way our Player Support Team will assist 💚
New here? Sign in or create an account to join the fun.
Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
