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I downloaded the Candy Crush Saga app from Microsoft store on Windows 10. I attempted to retrieve my progress by signing into my Facebook account. How do I fix this? Thank you.
Hello @Jafer_76, since you have both a Facebook account and a King account, have you synced your accounts?
Device-specific advice can be found in the following article from our Help Center:
👉Save and sync your progress
cc: @Colorbomb_Collector , any suggestions?
Thank you for your earlier response. I’d like to explain my issue in more detail so it can be properly investigated.
I am a returning Candy Crush Saga player. I usually play on the Android app on my phone, where my progress is connected to my Facebook account. Recently, I installed the Candy Crush Saga app from the Microsoft Store on my Windows 10 desktop.
When I open the desktop app and click “Retrieve My Progress,” a Facebook login window sometimes appears. After entering my Facebook email and password, the screen freezes on the same login page and never proceeds.
If I try signing in with my King account instead, I receive an error saying “wrong email and password,” even though my details are correct.
Something even more unusual happened today: when I logged into Candy Crush Saga through the Edge browser, all my game progress was gone. I’m not sure why this is happening.
Could you please look into this issue and help resolve it?
Thank you.
Hi and Welcome to the King Community
Thank you for the feedback ,Please check this page for more Info Here
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
