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Other accounts on the same PC are OK. Tried Chrome incognito mode, able to play only or 1 level, back to monster issue. Looks like cache issue at King's end. Need help pl.
Hi @CherylTeoh and sorry about this 😞 If you’ve already tried multiple browsers + Incognito and it keeps coming back (while other accounts on the same PC are fine), it may be account-specific on the Facebook version.
Best workaround: install the game from Windows app (Microsoft Store) and sign in with your Facebook to sync progress, it’s generally more stable than Facebook.
If it still won’t load, please contact Player Support and include your screenshot + Player ID if you can so they can take a closer look.
Hope you get back on track soon!
Many thanks Christine, the Player Support team is looking into the issue.
You mean this one?
Have tried your suggested workaround solution, but unable to log in at all
May I have the link for Player Support, pl? Thanks
That's great to hear as I've been a bit worried. Give my love to your grandma. It's good to hear she's still active. For the record it's her who inspired me to try playing more than one account, back in the days. I love the cat account.
A big Hi @christinewupp . Actually it' grandma who's been playing on my account as her own has no more new level very soon after the weekly release. We're both well, thanks very much.
Wow, thanks so much for the speedy response to my request for help. Will try your suggestion out when I'm home from work.
Hi @CherylTeoh ! Now that the CM has answered your post I cannot help myself, seeing your name here, though it's off topic: It's great to see you back. I hope all the family are well? How about Monica? I've been missing you both here. I was thinking about you all when I read that Singapore is to be included in All Stars this year. I hope you're both well and still enjoying life and the game.
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
