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Forgot my email password
Hi @Uzmamurad143
If you’ve forgotten your email password, you’ll need to reset it directly with your email provider (for example Gmail, Yahoo, etc.), as we don’t have access to email accounts here.
If you’re having trouble logging into your game account, you can contact Player Support directly from the game:
• Open the game • Tap the Settings (cogwheel) • Select Account & Help • Tap Help Center • Choose a topic and scroll down to Contact Us
They’ll be able to check your account details and guide you further.
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
