Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Hi, I would like to reset my Facebook account to Level 1. Even after deleting Candy Crush Saga, the old game score is still being loaded, so I need help from support.
My account number is 3571983123.
Thanks
The automated messages aren't a reply they are just an acknowledgement of the email that you sent @DVader
I agree with you that dealing with Player Support is tiresome. Once you have received the automated response you gave to wait 72 hours. If you don't then don't receive a message from an agent you have to reply to the automated response stating that you still have a problem.
Hi, I've tried this several times. King Support always responds with an automated message telling me to register on the forum. It's getting tiresome.
Hello @DVader see if the article linked below helps you at all
Reset the game back to level 1 - King Community https://share.google/SbVlUgZk1m8TzZr4F
Even after deleting Candy Crush Saga, the old game score is still being loaded, so I need help from support.
This can happen when you delete the app, but do not clear the cache and cookies of your browser before reinstalling the game.
If you read the article I linked this is mentioned in there. Also because you play through Facebook the article says that you will have to contact King Player Support to get your game reset to level 1.
Hi, my problem is exactly the opposite. I would like to reset my progress on Facebook to Level 1 and not continue my old Facebook progress.
Hello @DVader and Welcome to this King Community!
This is a known issue for Facebook users. Please view the following post for more information and any updates as they occur:
New here? Sign in or create an account to join the fun.
Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
