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Hi, I would like to reset my Facebook account to Level 1. Even after deleting Candy Crush Saga, the old game score is still being loaded, so I need help from support.
My account number is 3571983123.
Thanks
Hello @DVader see if the article linked below helps you at all
Reset the game back to level 1 - King Community https://share.google/SbVlUgZk1m8TzZr4F
Even after deleting Candy Crush Saga, the old game score is still being loaded, so I need help from support.
This can happen when you delete the app, but do not clear the cache and cookies of your browser before reinstalling the game.
If you read the article I linked this is mentioned in there. Also because you play through Facebook the article says that you will have to contact King Player Support to get your game reset to level 1.
Hi, my problem is exactly the opposite. I would like to reset my progress on Facebook to Level 1 and not continue my old Facebook progress.
Hello @DVader and Welcome to this King Community!
This is a known issue for Facebook users. Please view the following post for more information and any updates as they occur:
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
