Factory frenzie

Question

Not opening to play

MountainMom · Answer

Hello @jos1956 and Welcome to this King Community!

Sometimes an issue that a player experiences is related to their device rather than the game.  So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

* Internet: Ensure you have a strong and stable Internet connection.
* Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
* Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
* Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
* Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

You indicated that you have already tried restarting the game and ensuring you have the latest game version.  Have you cleared your game cache and the cache or history on your device?  Can you confirm you have at least 2GB free memory?

We will monitor for other players having the same issue.

jos1956 · Answer

Hi kiara I already did all that and it is still not working?

jos1956 · Answer

Hi kiara, i already did that and still nothing is happening