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I started playing not to long ago and recently I keep having the game crash in the middle of my game and I lose a life. It’s happened multiple times especially when I select the saucer, so I lose that as well. Any recommendations?
Hi @kuripjbn and welcome to the Community!
I am sorry to hear that your game is constantly crashing, we usually recommend these steps to make sure that everything is working correctly:
*Restart: Force close apps and restart your device.
*Updates: Check that you have the latest game and device updates.
*Memory: Keep at least 2GB of free storage for smooth gameplay.
*Connection: Use WiFi instead of cellular data.
*Clear Cache:
🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
🍏 iOS: Settings > Safari > Clear History and Website Data
If that does not work and you noticed that this only happens when using the UFO booster, please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to Player Support to obtain help with your issue ensuring that your receive a reply as soon as possible.
However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
