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Hello, for almost a week now, the game has not been able to connect to the internet. It also cannot connect to Facebook, even though it says the internet is connected. You are not connected to the internet.
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Hi @NiloofarKasnavieh65,
I am sorry to hear that you are facing these connection issues.
We usually recommend these steps to make sure that everything is working correctly:
*Restart: Force close apps and restart your device.
*Updates: Check that you have the latest game and device updates.
*Memory: Keep at least 2GB of free storage for smooth gameplay.
*Connection: Use WiFi instead of cellular data.
*Clear Cache:
🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
🍏 iOS: Settings > Safari > Clear History and Website Data
If the issue persists, could you please try to reinstall the game app? Let me know if you continue to have any issues.
