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I was away from Candy Crush for over a year and when I logged back in it does not show all my progress. More than half is not showing. I had it linked toa Facebook account but the progress is not showing when I log in.
Hi there and welcome back to Candy Crush Saga 😊
A couple of quick things to check:
If the progress is still not correct after that, the best next step is to contact Support directly from the game so they can check your account history.
You can do this by going to: Settings (cogwheel) → Account & Help → Help Center → choose your topic → scroll down → Contact Us.
They’ll be able to look up your previous progress and help restore it if it’s linked to your account.
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
