Candy Crush Saga

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Cannot mute some ads

Please fix this issue!

I have my device sound off and have muted the game in settings but some ads still play at high volume with no option to mute. This limits the places I can play and is very annoying when listening to music or podcasts. Example of the type of ad here:

To ask your Question:

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kiara_wael

Hi and Welcome to the King Community

Thank you for reporting, In the meantime. We have prepared some steps HERE on how to report Ads to our Player Support Team so they can have a look.

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting, In the meantime. We have prepared some steps HERE on how to report Ads to our Player Support Team so they can have a look.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting, In the meantime. We have prepared some steps HERE on how to report Ads to our Player Support Team so they can have a look.

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting, In the meantime. We have prepared some steps HERE on how to report Ads to our Player Support Team so they can have a look.

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