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Phone cleanup ads

MarilynRules

How do you get rid of phone clean up ads. They freeze so I have to close Candy Crush and start again

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Comments

MountainMom

Hello @MarilynRules,

Unfortunately, some ads do not work as intended. The best way to make the King advertisement team aware of issues is to use the process described in the following article from our Help Center.

👉How to report an ad in your game

In addition to reporting ads, you might find the following tips helpful:

When you tap on the "x" button and it redirects to the advertiser's website, you might try to tap on the "back" button on your device. It might return you to the game but you might or might not get the reward for watching the ad.
On some ads, there is a different button in a corner of the ad. After tapping on that button, you can select "Broken" from a set of options.

It is important to report faulty ads. The more complaints submitted about a given ad, the greater the likelihood it will get fixed or removed completely