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Hi, I played as a guest for a few weeks and then connected to my Facebook forgetting I had played in the past . I lost all of my progress and over 250 worth of gold and bonuses. Can I get this back?
In my experience, which is with King email (not Facebook) accounts: As soon as you use a new unsaved game to log into an existing account the gold you earned disappears. In fact the same happened to me this week when I chose to save a new game I saved to an old player ID that had never been used for Candy Crush Saga, but for Alphabetty (which goes to show how old the ID was: Alphabetty was discontinued years ago). The result was that my gold balance was set back down to zero. I think King's computers do this automatically to prevent players cheating by merging accounts. You can try to contact player support as suggested by the moderator but in my recent experience there is no one there and they just send automated messages telling players to come here for advice from other players.
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Thank you for reporting , This issues is being Investigated Here . or please reach out to Player Support through your game:
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
