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I have been playing candy crush up until level 16803 and recently I got a new phone. I signed in using apple and none of my level progress is there. Please help!!
Thanks for the update, I was in fact able to confirm that you had a King login which is why I recommended trying to use it as your login method.
Please note that your King account game login is completely different from your Community forum login.
Please try to login with your King account using your email and if you can not remember your password combination, please try to use the "forgot password" option directly
I never had a King account, only apple login. If I try to login with the same login as the forums it says Wrong/Invalid login.
Hi @Annebelle457 and welcome to the Community!
I am sorry to hear that your progress has not transferred to your new device. Could you please log out and log back in but this time please try to login using your King account login instead of your Apple login?
Hope it helps!
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
