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hello, yesterday I made an in-game purchase that was supposed to cost 1,790 tenge, but I was charged 4,579 tenge. I wanted to find out why and refund the difference.
Hi @horoshamashada 👋
Thank you for sharing the screenshots.
I completely understand why this would be concerning. Unfortunately, we don’t have access to billing or payment systems here in the Community, so we can’t see the details behind the charge.
For purchase and refund questions, the best way to get clarity is to contact Player Support directly through the game. You can do this by following these steps:
They’ll be able to review the transaction and explain exactly what happened.
Since the payment was processed through Apple, you may also want to double-check your Apple purchase history to see if multiple items were charged together.
Let us know once you’ve contacted Support if you need anything else from our side ☺️
hi!
Thank you
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
