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hello, yesterday I made an in-game purchase that was supposed to cost 1,790 tenge, but I was charged 4,579 tenge. I wanted to find out why and refund the difference.
Hi @horoshamashada 👋
Thank you for sharing the screenshots.
I completely understand why this would be concerning. Unfortunately, we don’t have access to billing or payment systems here in the Community, so we can’t see the details behind the charge.
For purchase and refund questions, the best way to get clarity is to contact Player Support directly through the game. You can do this by following these steps:
They’ll be able to review the transaction and explain exactly what happened.
Since the payment was processed through Apple, you may also want to double-check your Apple purchase history to see if multiple items were charged together.
Let us know once you’ve contacted Support if you need anything else from our side ☺️
hi!
Thank you
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
