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My money has been deducted from my account but I’m not receding the gold bars or extra moves. I bought the moves March 4th for $1.99 and March 5th for 3.99. I spend well enough money on this game not to receive what I pay for. What can I do?
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Hi @Blacpearl4 I’m really sorry to hear that 😕
For purchase issues, we’re unfortunately not able to access payment records here in the Community. The best and fastest way to resolve this is:
Option 1: Contact Player Support directly through the game app: Settings (cogwheel) → Account & Help → Help Center → choose any purchase-related topic → scroll down → Contact Us
They’ll be able to check the transaction and restore the items if needed.
Option 2: If the charge is still pending or looks unusual, you can also contact your payment provider (Apple / Google / etc.) to report the transaction.
Support can see the full purchase history and will sort this out properly for you.
Let me know once you’ve contacted them if you need any guidance.
