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My money has been deducted from my account but I’m not receding the gold bars or extra moves. I bought the moves March 4th for $1.99 and March 5th for 3.99. I spend well enough money on this game not to receive what I pay for. What can I do?
Hi @Blacpearl4 I’m really sorry to hear that 😕
For purchase issues, we’re unfortunately not able to access payment records here in the Community. The best and fastest way to resolve this is:
Option 1: Contact Player Support directly through the game app: Settings (cogwheel) → Account & Help → Help Center → choose any purchase-related topic → scroll down → Contact Us
They’ll be able to check the transaction and restore the items if needed.
Option 2: If the charge is still pending or looks unusual, you can also contact your payment provider (Apple / Google / etc.) to report the transaction.
Support can see the full purchase history and will sort this out properly for you.
Let me know once you’ve contacted them if you need any guidance.
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
