Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
money has deducted from account but i did not get the gold bars
Hi @meenalchib
Thanks for letting us know and I’m sorry this happened.
If money was deducted but the Gold Bars didn’t appear, this needs to be reviewed by our Player Support team, since they can access purchase records.
Please reach out via the game app: Settings → Account & Help → Help Center → select a purchase topic → scroll down → Contact Us and provide them the details of your purchase.
They’ll investigate and either restore the Gold Bars or guide you on the next steps.
You can also check with your app store (Apple / Google Play) to confirm the transaction status if needed.
I hope this gets sorted quickly for you.
New here? Sign in or create an account to join the fun.
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
