Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
the game keeps hanging up these few days and force me to close the app and reopen which caused I lost the change automatically.
version 1.322.0.1
ID 1403058506
QueenB,
how to get back to you privately as don’t want to show the ID in the open forum.
Perfect thank you for confirming this 🙏
So this issue should have been fixed a while ago 🤔… which game app version do you have installed and can you let me know what is your Game ID? Here’s how to find it:👉 How to find your Game ID
Also, keep playing as it should not happen every time and I'll wait for your reply!
Thanks, QueenB.
see attached picture.
Yes, this is your point 1 : when matching or triggering a combo.
I only played one time on my phone yesterday and nothing happened.
Thanks in advance.
Hi @beengng
Thanks for the details, really appreciate you trying all the steps already 🙏
Since you're on the latest version and using an iPhone 17, this definitely shouldn’t be happening.
I didn’t receive the screenshot you mentioned, would you mind trying to attach it again?
Also, a couple of quick questions that might help us narrow this down:
If we can spot a pattern, it’ll be much easier to escalate this properly.
Thanks a lot for your reply.
iPhone 17.
Yes, latest version.
It’s appear randomly.
I tried all your recommendations but don’t work properly. Now I only play one time a day as quite ignoring.
Please see attached photo as reference.
Hi @beengng and welcome to the Community 😊
To help narrow this down a bit:
If possible, next time it happens, could you take a screenshot right before or after it freezes? That can really help us spot patterns.
In the meantime, I’d recommend:
Thanks!
New here? Sign in or create an account to join the fun.
Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
